Need Help? We're Here for You.
Our TaxCred Plus team is ready to help with onboarding, technical support, billing, partnerships, and general questions.
Contact Information
- Businesscontact@mytaxcredplus.com
- Supportsupport@mytaxcredplus.com
- Phone(754) 328-2795
- Business HoursMonday–Friday, 9:00 AM – 6:00 PM ET
Need Immediate Help?
Chat with TaxCred Ted right now for instant answers. Live-agent takeover coming soon.
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Reason: General Questions
Knowledge Base
Popular questions, quick help articles, video tutorials, and downloads.
Popular Questions
- How do I complete my onboarding?Getting Started
- Where do I upload compliance documents?Documents
- Unlocking your purchased coursesUniversity
- Managing notifications & devicesAccount
- Billing, invoices and upgradesBilling
- Booking a support call with your success managerSupport
Video Tutorials
- Portal tour: your first 15 minutes6 min
- Completing onboarding phases9 min
- Using TaxCred Ted for daily guidance4 min
- Submitting funding documents7 min
Downloads
- Partner welcome kit (PDF)2.1 MB
- Compliance checklist480 KB
- Marketing swipe file3.6 MB
Full downloads and video tutorials are available inside the partner portal. Sign in to access.